WOJO Terms & Conditions

1. About the WOJO Website and Service

WOJO operates an online trade recommendation service dedicated to identifying, and helping Users (as defined in Clause 6.1 below) to identify, high-quality and reliable tradespeople such as plumbers, builders and other specialist tradespeople for various jobs that need doing (the "Services"). The Services are accessible using the website www.wojo.uk (or any other domain name that WOJO may use from time to time), and for the purposes of these Terms of Use, both "'Website" and "Services" shall have the following definitions:

Website includes any mobile applications or platform-based applications that WOJO offers—such as applications on social-networking platforms—through which the Services are delivered.

Services include:

• any and all website facilities, services or applications offered by WOJO on the Website excluding any Paid Services or "WOJO" Memberships mentioned in the original text.
• any contact form or contact telephone number submitted through, or found on, the Website;
• any publicly available information about tradespeople ("Members") (see definition below), trade recommendations, input or information provided on the Website by Users ("Content").

WOJO reserves the right at any time and from time to time, in its sole discretion, to modify or discontinue, temporarily or permanently, the Website or the Services (or any part thereof) without notice. You agree that WOJO shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Website or the Services.

WOJO is itself not a tradesperson, contractor, or builder and is not in the business of providing any trade or building services. WOJO acts solely as a facilitator enabling Users to obtain recommendations for Members and to contact Members directly. WOJO is not:

• the agent of,
• a member of any trade body with, or
• affiliated with

any tradesperson, User, or Member listed on the Website.

All tradespeople listed on the Website are independent businesses and not employed by WOJO. Any work or job that you contract a Member to do must be pursuant to a separate agreement between you and the Member, and WOJO shall have no liability in respect of the same.

You understand and agree that WOJO does not guarantee or warrant that the tradespeople you are matched with through the Services, or the work they carry out, are suitable for your requirements or comply with all applicable laws and regulations.

2. Interpretation

In these Terms of Use:

"Member" means any tradesperson, contractor, business or individual who has registered with WOJO and been accepted onto the Website in order to be recommended or contacted by Users.

"Paid Services" (if and where applicable in later sections) refers to any enhanced or premium services that WOJO may offer to Members or Users, as amended or renamed throughout this rewritten document.

"User" has the meaning set out in Clause 6.1 below.

"Website" means the website www.wojo.uk or any other domain, mobile app, or digital platform used by WOJO from time to time to provide the Services.

"Services" has the meaning set out in Clause 1 and includes all free-to-access facilities and publicly available content, excluding any paid-for enhancements.

Any reference to "you" or "your" refers to the User accessing or using the Website or Services.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice-versa. References to "including" or "includes" shall be deemed to be without limitation.

3. Acceptance of These Terms of Use

3.1 By accessing, viewing or using the Website or the Services, you confirm that you accept and agree to be bound by these Terms of Use and any policies, guidelines or rules that may be posted on the Website by WOJO from time to time.

3.2 If you do not agree to these Terms of Use, you must immediately discontinue use of the Website and the Services.

3.3 WOJO may modify these Terms of Use at any time. Any changes will be effective immediately upon posting on the Website unless otherwise stated. Your continued use of the Website or Services following such posting constitutes your acceptance of the revised Terms of Use.

4. Access to the Website and Services

4.1 Access to the Website and Services is permitted on a temporary basis. WOJO may withdraw or change the Website or Services without notice.

4.2 WOJO does not guarantee that the Website or any content on it will always be available or be uninterrupted. Access may be suspended or restricted due to maintenance, technical issues, or business reasons.

4.3 You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

4.4 WOJO reserves the right to refuse access to the Website or Services to any User at any time if WOJO reasonably believes that the User has failed to comply with these Terms of Use.

5. WOJO's Role and Responsibilities

5.1 The Website allows Users to search for, browse, and contact Members. WOJO does not:

• recommend or endorse any Member,
• guarantee the suitability, quality, availability or safety of any Member's services,
• enter into any contract on behalf of either a User or a Member.

5.2 WOJO is not responsible for:

• the conduct, acts or omissions of Members or Users;
• any agreements entered into between Users and Members;
• any quotations, advice, workmanship or services provided by Members.

5.3 WOJO does not carry out background checks on Members except those expressly stated on the Website. WOJO does not warrant the accuracy or completeness of any information provided by Members.

5.4 Any dispute or claim arising between Users and Members must be resolved directly between those parties. WOJO shall have no obligation to mediate or resolve such disputes.

6. Use of the Website and Services

6.1 Eligibility & User Definition

You may use the Website and Services only if you:

• are at least 18 years old, and
• have the legal capacity to enter into binding agreements.

A "User" means any individual or entity accessing or using the Website or Services for any purpose, including browsing Members, submitting enquiries, leaving feedback, or viewing content.

6.2 User Obligations

By using the Website or Services, you agree that you will:

• use the Website only for lawful purposes and in accordance with these Terms of Use;
• provide accurate, current and complete information when requesting quotes, contacting Members, or submitting content;
• comply with all applicable laws, regulations, and codes of practice;
• not misuse the Website by knowingly introducing viruses, malware, or harmful technologies.

6.3 Prohibited Uses

You must not:

• use the Website for any purpose that is fraudulent, unlawful or harmful;
• reproduce, duplicate, copy, sell or exploit any part of the Website without WOJO's prior written consent;
• interfere with, disrupt or attempt to gain unauthorised access to the Website, servers, or networks;
• use the Website to transmit unsolicited advertising, spam, or repetitive messages;
• impersonate any person or entity or otherwise mislead others regarding your identity.

6.4 Account Security (if applicable)

If WOJO provides account access or login features, you must:

• keep your username, password and any other credentials confidential;
• notify WOJO immediately if you suspect unauthorised access;
• ensure that your account is used only by you unless expressly authorised.

WOJO reserves the right to disable any account at any time if, in WOJO's reasonable opinion, you fail to comply with these Terms of Use.

7. Content Provided by Users

7.1 User-Submitted Content

Users may submit reviews, ratings, feedback, comments, messages, job descriptions or any other information via the Website ("User Content").

You are solely responsible for the User Content you submit. You represent and warrant that:

• you own or have sufficient rights to submit such User Content;
• your User Content is accurate, truthful, and not misleading;
• your User Content does not infringe any intellectual property rights, privacy rights, or other rights of any third party;
• your User Content complies with all applicable laws.

7.2 Prohibited User Content

You must not submit content that:

• is defamatory, abusive, threatening, harassing or obscene;
• promotes discrimination, hatred or violence;
• contains viruses, malware or harmful code;
• includes personal data of third parties without consent;
• is submitted in exchange for payment, incentives, or influence intended to manipulate Member ratings.

7.3 Licence to WOJO

By submitting User Content, you grant WOJO a worldwide, royalty-free, non-exclusive, perpetual licence to use, reproduce, modify, adapt, publish, translate, distribute and display such content on the Website or in marketing materials.

You agree that WOJO may remove or edit any User Content at its discretion.

7.4 Feedback Integrity

WOJO is committed to maintaining a fair, transparent feedback system. Accordingly:

• WOJO may investigate feedback suspected to be false, misleading, or malicious;
• WOJO may request evidence from Users or Members to verify feedback;
• WOJO may remove feedback that it reasonably believes violates these Terms of Use or is otherwise inappropriate.

8. Member Listings and Information

8.1 Member Information

Information displayed on Member profiles—including services offered, qualifications, insurance details, ratings and reviews—is provided by Members and/or Users. WOJO does not guarantee that such information is complete, accurate or up to date.

8.2 Independent Verification

Users are responsible for carrying out their own checks before hiring a Member, including:

• verifying identity,
• confirming qualifications or certifications,
• checking insurance status,
• requesting references or additional evidence of competence.

8.3 Member Status

Members listed on the Website are independent businesses. They are not employees, agents, or subcontractors of WOJO.

WOJO does not:

• manage or supervise Members,
• control pricing, quotations or work quality,
• guarantee any Member's availability or suitability.

8.4 No Endorsement

Inclusion of a Member on the Website does not constitute an endorsement, approval or recommendation by WOJO.

9. Quotes, Invoicing, and Payments

9.1 Quotes

9.1.1 Members may provide quotes to Users in response to job requests submitted through the Website. All quotes are issued at the Member's discretion and are not verified, endorsed, or guaranteed by WOJO.

9.1.2 Users are responsible for reviewing quotes, requesting clarifications, and confirming agreement directly with the Member. WOJO is not a party to any contract formed between a User and a Member.

9.1.3 Quotes may be updated or revised by Members. Users are advised to confirm all terms and amounts before proceeding.

9.2 Invoicing and Payments

9.2.1 Members may issue invoices to Users for services rendered. Unless WOJO provides a specific Payment Processing Service, all payment arrangements are directly between the User and the Member.

9.2.2 If WOJO provides an optional Payment Processing Service, responsibility for payment remains with the User and Member. WOJO's role is limited to facilitating payment processing, providing receipts, and offering basic support related to the service.

9.2.3 Users must ensure that all payments, fees, and applicable taxes are paid as agreed with the Member. WOJO is not liable for any failure or delay in payment or disputes arising from invoicing.

9.2.4 WOJO reserves the right to withdraw or modify any Payment Processing Service at any time.

9.3 Tax

9.3.1 Members are responsible for calculating and including any applicable VAT or taxes in their invoices.

9.3.2 WOJO acts as a disclosed agent only for VAT purposes and is not responsible for tax obligations between Users and Members.

9.3.3 Users are liable for paying all VAT or taxes due on accepted invoices.

9.3.4 Invoices and quotes will be retained in accordance with WOJO's Privacy Notices. Members must download copies prior to termination of their accounts.

10. Intellectual Property and Content

10.1 WOJO Intellectual Property

10.1.1 All content on the Website—including designs, graphics, software, logos, text, audio, video, and data—is the exclusive property of WOJO or its licensors.

10.1.2 Users are granted a limited, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only.

10.1.3 All trademarks, service marks, and logos on the Website are the property of WOJO or third-party licensors. Users may not use these marks without written permission.

10.2 User Content Intellectual Property

10.2.1 Users retain ownership of their own content but grant WOJO a worldwide, royalty-free, perpetual licence to use, reproduce, distribute, adapt, display, or publish User Content on the Website or in marketing materials.

10.2.2 Users waive any moral rights to their content to the extent permitted by law.

10.2.3 WOJO may edit User Content for clarity, formatting, or compliance with these Terms of Use.

10.3 Copyright & Restrictions

10.3.1 Users may not:

• copy, distribute, sell, or exploit Website content for commercial purposes without WOJO's consent;
• reverse engineer, decompile, or disassemble any part of the Website;
• sublicense or make available any part of the Website to third parties.

10.3.2 Third-party copyright information is provided on the Website where applicable.

10.4 Third-Party Links

10.4.1 The Website may contain links to third-party websites. WOJO does not endorse or control these sites.

10.4.2 Users access third-party sites at their own risk and are responsible for reviewing the third party's terms and privacy policies.

10.4.3 WOJO is not liable for content, errors, or any transactions with third-party sites.

11. Artificial Intelligence

11.1 AI Technologies

WOJO may use artificial intelligence ("AI") technologies to improve the Website and Services, including to:

• analyse data,
• provide personalised recommendations,
• facilitate communication between Users and Members, and
• improve the functionality and efficiency of the Website.

Third-party AI providers may also supply these technologies.

11.2 No Guarantee

11.2.1 WOJO strives to ensure AI operates accurately, but does not guarantee the performance, accuracy, or reliability of AI-generated outputs.

11.2.2 AI outputs are for general informational purposes only and should not be treated as professional advice. Users are advised to exercise judgement and seek professional advice where necessary.

11.2.3 WOJO does not endorse decisions made based on AI-generated information and disclaims all liability for use of such outputs.

11.3 Limitation of Liability

As far as the law permits, WOJO is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of AI technologies, regardless of the legal basis for any claim.

11.4 Privacy & Compliance

11.4.1 AI use is conducted in accordance with WOJO's Privacy Notices and applicable data protection laws.

11.4.2 WOJO may modify AI technologies or practices to comply with laws, regulations, and industry standards.

11.4.3 Users may report inaccurate or harmful AI content to info@wojo.uk, and WOJO will take reasonable steps to investigate.

12. Liability

12.1 Indemnity

You agree to defend, indemnify, and hold WOJO, its affiliates, employees, and agents harmless from all claims, losses, liabilities, damages, costs, or expenses arising from:

• your breach of these Terms,
• your improper use of the Website or Services, or
• violation of applicable law or rights of any third party.

WOJO reserves the right to control its own legal defence, and you must cooperate fully.

12.2 Breach

12.2.1 If WOJO reasonably believes you are in breach of these Terms, it may:

• issue warnings,
• suspend or terminate your account,
• take legal action, or
• disclose information to authorities as necessary.

12.3 Limitation

12.3.1 WOJO does not guarantee that the Website or Services will meet your requirements, be error-free, or uninterrupted.

12.3.2 Except as required by law, WOJO is not liable for:

• indirect or consequential losses,
• loss of business, profits, or data, or
• any damages arising from your use or inability to use the Website.

12.3.3 WOJO's total liability for any claim is limited to £50, except for liability that cannot be excluded under applicable law (e.g., death or personal injury caused by negligence, fraud).

13. Accounts and Termination

13.1 Account Registration

13.1.1 In order to access certain features of the Services, the User may be required to create an account.

13.1.2 The User warrants that all information provided during the registration process is true, accurate, complete and not misleading.

13.1.3 The User agrees to update such information promptly if it changes, to ensure it remains accurate at all times.

13.2 Account Security

13.2.1 The User is responsible for maintaining the confidentiality and security of their account credentials.

13.2.2 The User shall be liable for all actions carried out using their account, whether authorised by them or not.

13.2.3 The User must notify the Company without undue delay if they suspect any unauthorised access to, or misuse of, their account.

13.3 Prohibited Use

The Company may suspend or terminate the User's account if the User:

• a) provides false, inaccurate or incomplete information;
• b) uses the Services for any unlawful, fraudulent or improper purpose, including any purpose prohibited under UK law;
• c) breaches these Terms;
• d) interferes with, disrupts, or attempts to circumvent the security or proper functioning of the Services;
• e) infringes the intellectual property rights, privacy rights, or proprietary rights of the Company or any third party.

13.4 Company's Right to Suspend or Terminate

13.4.1 The Company may suspend or terminate the User's account at any time where:

• a) the User has materially breached these Terms;
• b) continued use of the account presents, in the Company's reasonable opinion, a legal, operational or security risk;
• c) suspension or termination is required to comply with any applicable law, regulation, court order or lawful request of a competent authority;
• d) the Company ceases to provide all or part of the Services.

13.4.2 Where the User is a consumer, the Company will provide reasonable notice of suspension or termination unless circumstances make such notice inappropriate (e.g., urgent security concerns).

13.4.3 The Company shall not be liable for any losses or damages incurred by the User as a result of lawful suspension or termination of the account.

13.5 User's Right to Terminate

13.5.1 The User may terminate their account at any time by providing written notice to the Company or using the account closure functionality, where available.

13.5.2 Termination by the User does not affect any rights, obligations or liabilities accrued prior to termination.

13.6 Data Retention and Deletion

13.6.1 Following termination, the Company may retain personal data only to the extent necessary to comply with the Data Protection Act 2018, UK GDPR, and any other applicable legal, regulatory or accounting obligations.

13.6.2 All other personal data shall be deleted or anonymised in accordance with the Company's Privacy Policy and UK data protection legislation.

13.7 Consequences of Termination

13.7.1 Upon termination, the User's access to the Services shall immediately cease.

13.7.2 Termination shall not affect any provisions of these Terms which expressly or by implication are intended to continue in force after termination, including but not limited to those relating to liability, indemnity, intellectual property and governing law.

13.7.3 Any outstanding fees owed by the User shall remain payable.

13.8 Reactivation of Accounts

Any request by a User to reactivate a suspended or terminated account shall be considered at the Company's sole discretion. The Company may require the User to meet certain conditions before reactivation is granted.

Certain account information will be retained according to WOJO's Privacy Notices. Deletion is irreversible.

14. Miscellaneous

14.1 Changes to Terms

WOJO may amend these Terms from time to time. Material changes will be communicated via email or posted on the Website. Continued use constitutes acceptance.

14.2 Force Majeure

WOJO is not liable for delays or failures caused by events outside its control (e.g., pandemics, strikes, technical failures).

14.3 Governing Law and Jurisdiction

14.3.1 These Terms are governed by the laws of England and Wales.

14.3.2 Users may bring claims in courts of England, Wales, Scotland, or Northern Ireland as applicable. WOJO may bring claims against Users in their home jurisdiction.

14.4 Waiver and Severability

Failure to enforce a provision does not constitute a waiver.

Invalid or unenforceable provisions will be severed; remaining Terms continue to apply.

14.5 Assignment

WOJO may assign or subcontract its rights and obligations. Users may stop using the Website if they object.

15. Contact and Feedback

15.1 Contact

For questions, disputes, or complaints, contact WOJO via the Website or email:

info@wojo.uk

15.2 Feedback

Feedback provided to WOJO may be used, quoted, or referred to at WOJO's discretion.